Waiting For Him
They already knew that he placed the same order, so they would have his meal ready by the time he got there. All the staff members knew that Mr. Doug was still allowed to eat a free meal even when he was out of gift cards. It did not matter if he could not go to Arby’s to eat it inside the store.
When He Was Sick
You see, they gave Mr. Doug their numbers and told him that he could just call them if he did not feel well. When that happens, they will deliver his meal straight to his door! The community eventually learned about what they had been doing for him. As you can imagine, the story moved the people who heard it.