Chicken Pizza
It’s only logical to assume that this is a case of “lost in translation.” This customer requested chicken on her pizza and was surprised to find an entire bird on top of it. Perhaps ordering chicken as a toppin is unusual in Israel, which is why the server was perplexed.
Toasted Bagel
People are very serious about their bagels. The combinations of fillings are endless, and customers are very particular about how they want to eat their holy bread roll. What makes or breaks the customer experience is the exact ratio of cream cheese to salmon, onion to capers, and the taste of the bagel itself. In this case, a customer requested an extra toasty bagel and received…